Introduction
Top Edge Mart (“we”, “us”, “our”) operates the website [https://topedgemart.com/] (the “Platform”) and is committed to protecting the privacy of everyone who visits or shops with us.
This Privacy Policy explains what personal data we collect, how we collect it, why we use it, and the choices and rights you have in relation to it. It applies whether you browse the Platform, create an account, place an order, contact our support team, or interact with our marketing.
By using the Platform or our services, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use the Platform.
The Platform may contain links to third-party websites, plug-ins, and payment or delivery partners. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies when you interact with them.
1. Children's Data
The Platform is intended for use by individuals who have reached the age of majority under the laws applicable to them. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us using the details in Section 13 so we can remove it.
2. What Personal Data We Collect
We collect the following categories of personal data in order to operate the store, process your orders, and improve your experience:
• Identity data — your name, title, and date of birth (where provided).
• Contact data — your billing and delivery address, email address, and phone number.
• Order and transaction data — details of products you have purchased, order value, payment method, and order history.
• Payment data — limited payment confirmation details needed to process your order. Full card details are handled directly by our payment processor and are not stored on our systems.
• Account data — your username, password, wishlist, and saved preferences, if you create an account.
• Technical data — your IP address, browser type and version, device type, operating system, and general location inferred from your connection.
• Usage data — how you browse and interact with the Platform, including pages viewed and products searched.
• Marketing and communications data — your preferences for receiving marketing messages from us and your communication choices.
• Customer support data — any information you share with us when you contact us with a question, complaint, or return request.
We may also derive aggregated or anonymised data (for example, overall sales trends) from your personal data. Aggregated data is not personal data because it does not identify you, directly or indirectly.
3. How We Collect Your Personal Data
3.1 Directly From You
• When you create an account or check out as a guest.
• When you place an order, request a return, refund, or exchange.
• When you subscribe to our newsletter or marketing communications.
• When you contact our customer support team by email, phone, or live chat.
• When you leave a product review or feedback.
• When you enter a promotion, discount code campaign, or giveaway.
3.2 Automatically
When you use the Platform, we automatically collect certain technical and usage data through cookies and similar tracking technologies (see Section 7).
3.3 From Third Parties
• Our e-commerce platform provider (Shopify), which powers our store, checkout, and order management.
• Payment processors that handle your payment securely.
• Shipping and courier partners who help us deliver your order and provide tracking updates.
• Marketing and analytics providers who help us understand how customers use the Platform.
• Social media platforms, if you choose to log in or interact with us through them.
4. How We Use Your Personal Data
We use your personal data to:
1. Process and fulfil your orders, including payment, packaging, and delivery.
2. Create and manage your account, if you choose to create one.
3. Communicate with you about your order, including confirmations, shipping updates, and delivery notifications.
4. Respond to customer support requests, returns, refunds, and complaints.
5. Send you marketing communications, offers, and promotions, where you have opted in — you can opt out at any time.
6. Improve the Platform, our product range, and your overall shopping experience.
7. Detect, investigate, and prevent fraud, abuse, or unauthorised activity.
8. Comply with our legal and regulatory obligations, including tax and accounting requirements.
5. Legal Basis for Processing
Depending on the purpose, we rely on one or more of the following legal bases to process your personal data:
• Performance of a contract — to process and deliver the order you have placed with us.
• Consent — for optional activities such as marketing emails, which you can withdraw at any time.
• Legitimate interests — to operate, secure, and improve our business, provided this does not override your rights and interests.
• Legal obligation — where we must retain or disclose data to comply with applicable law.
6. How We Share Your Personal Data
We do not sell your personal data. We share personal data only with the following categories of recipients, and only as needed to run our store and fulfil your orders:
• Shopify, our e-commerce platform provider, which hosts our store and processes orders on our behalf.
• Payment gateways and processors, to securely process your payment.
• Courier and logistics partners, to deliver your order and provide tracking.
• Marketing, email, and analytics service providers, to help us communicate with you and understand Platform performance.
• Professional advisers and regulators, where required by law or to protect our legal rights.
• Any successor entity, in the event of a merger, acquisition, or sale of all or part of our business.
All third parties are required to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow them to use your personal data for their own independent marketing purposes without your consent.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate the Platform, remember your preferences, keep items in your cart, understand how you use the store, and show you relevant offers.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to complete a purchase.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are typically retained for the period required under applicable tax and commercial law. When personal data is no longer required, we securely delete or anonymise it.
9. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including secure checkout through our e-commerce platform and payment processor. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on where you live, you may have the right to:
• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to legal or contractual retention requirements.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time, where processing is based on consent.
• Request a copy of your personal data in a portable format, where applicable.
To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before responding to your request.
11. International Data Transfers
As we use service providers such as Shopify, payment processors, and delivery partners, your personal data may be transferred to, stored, and processed in countries other than your own, including outside the United Arab Emirates. Where this happens, we take reasonable steps to ensure your personal data is protected in accordance with this Privacy Policy and applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The “Last updated” date at the top of this page shows when it was last revised. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights, please contact us:
• Store: Top Edge Mart
• Email: muhammad.nouman0776@gmail.com
• Phone: +971 56 126 1789